Privacy Policy

1. Introduction

GrayVally ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is compliant with the Digital Security Act 2018 of Bangladesh and the Information and Communication Technology Act 2006.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and other contact details you provide.
• Business Information: Company name, business registration details, and project requirements.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies.
• Communication Data: Records of correspondence, support tickets, and feedback.

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing transactions and sending related information
• Responding to inquiries and providing customer support
• Sending promotional communications (with your consent)
• Improving our website and services
• Complying with legal obligations under Bangladesh law

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. In accordance with the Digital Security Act 2018, we take all reasonable steps to ensure the security of your data.

5. Data Sharing & Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (payment processors, hosting providers).
• Legal Requirements: When required by Bangladesh law, court order, or government authorities.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.

We do not sell your personal information to third parties.

6. Your Rights

Under applicable Bangladesh law, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with relevant authorities

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by Bangladesh law. Project-related data may be retained for up to 5 years for legal and accounting purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Bangladesh where our servers or service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: